Terms and Conditions

1. Applicability of the Terms and Conditions

1.1 These General Terms and Conditions (GTC) apply to all mutual claims between you and Helikopter Air Transport Gesellschaft m.b.H. (hereinafter referred to as “we”) regarding orders placed through the ÖAMTC Air Rescue Shop at.

1.2 In addition, you must be at least 18 years old.

2. Conclusion of the Contract

2.1 By clicking the “Place a Paid Order Now” button, you confirm that the information you provided is correct and submit an offer to purchase the items in your shopping cart.
2.2 We will then check whether the desired items are in stock.
2.3 You will then receive an order confirmation from us via email, which lists your order along with all the relevant details.
2.4 Upon receipt of this order confirmation, the purchase contract is validly concluded. If the merchandise you ordered is not available, we will notify you separately. If the ordered goods (in whole or in part) are not immediately available, the contract regarding the items not immediately available is not concluded until we inform you via email about the possible delivery and the price has not changed to your disadvantage.

3. Prices, Shipping, and Payment Terms

3.1 The prices listed in the ÖAMTC Air Rescue Shop are in euros and include the applicable value-added tax.
3.2 The ordered goods will be delivered to the shipping address you provided at your own risk and expense. Deliveries are only possible within the European Union. Delivery to P.O. boxes is not possible.
3.3 Helikopter Air Transport Gesellschaft m.b.H. fulfills orders within the delivery time specified in the order confirmation. If, for special reasons, the fulfillment of an order encounters an unforeseen or unavoidable obstacle, the delivery period may exceed 30 days in individual cases.
3.4 Payment must be made in advance. Once the invoice amount has been received, the ordered goods will be shipped in accordance with standard procedures.

4. Data Protection

4.1 Your data will be processed exclusively as described in the Privacy Policy when using the ÖAMTC Air Rescue Shop.

5. Damages and Warranty

5.1 Helikopter Air Transport Gesellschaft m.b.H. shall be liable for damages resulting from a culpable breach of contract—whether caused by itself or by an agent—only in cases of willful misconduct or gross negligence. This does not apply to personal injury.
5.2 Helikopter Air Transport Gesellschaft m.b.H. retains ownership of the shipped goods until full payment has been made.
5.3 The statutory warranty provisions apply.

6. Information on Exercising the Right of Withdrawal Under the FAGG

You have the right to cancel this contract within fourteen days of the contract’s conclusion (see Section 2.4) without providing a reason.
You may exercise your right to cancel using the form provided on the website. 

Consequences of Cancellation
If you cancel this contract, we will refund any payments you have made, including shipping costs, without delay and no later than fourteen days after we receive your notice of cancellation. We will use the same payment method you used for the original transaction to process this refund, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have returned the goods.
Upon cancellation, you must return the goods you received—unused and in their original packaging—immediately, but no later than fourteen days after submitting the notice of cancellation and in accordance with Section 2.4 or the delivery slip. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.

7. Online Dispute Resolution

7.1 Helikopter Air Transport Gesellschaft m.b.H. is registered with the alternative dispute resolution bodies “Online Dispute Resolution” (https://webgate.ec.europa.eu/odr) and “Internet Ombudsman” (https://www.ombudsmann.at). If the contracting party is a consumer, they have the option on the aforementioned platforms to seek out-of-court dispute resolution through an impartial arbitration body.

The email address for him is flugrettung@oeamtc.at

8. Final Provisions

8.1 Any legal disputes arising from this contract shall be governed exclusively by Austrian law. The application of the United Nations Convention on Contracts for the International Sale of Goods, the conflict-of-laws provisions of the IPRG, and Regulation (EC) No. 593/2008 of the European Parliament and of the Council of June 17, 2008, on the law applicable to contractual obligations (Rome I Regulation) is excluded.

8.2 Any amendments or additions to these General Terms and Conditions must be in writing to be effective. This also applies to any waiver of the written form requirement.