Orders are processed and shipped as quickly as possible after they are received and payment is successfully processed. Shipments are sent to the shipping address provided during the ordering process.
We currently ship within Austria and to select European countries. The countries available for shipping are displayed during the ordering process.
The standard delivery time in Austria is 5–10 business days .
The delivery times listed are approximate. Delivery times may be longer on holidays, during periods of high order volume, or due to delays caused by shipping carriers.
Shipping costs are clearly displayed during the ordering process and shown before the order is finalized.
If certain items are temporarily out of stock, we reserve the right to ship orders in multiple shipments. This will not result in any additional shipping costs.
If available for the specific shipment, shipping information—including tracking details—will be sent via email after the order has been shipped.
If a shipment arrives damaged, please contact us as soon as possible, providing your order number and, if possible, clear photos of the damage.
If you have any questions about shipping, delivery status, or the availability of specific products, our team will be happy to assist you:
Helikopter Air Transport Gesellschaft m.b.H.
Baumgasse 129
1030 Vienna
Email: shop@heliair.eu
We reserve the right to make changes to the terms of delivery and to correct any errors.
Become a supporting member and help strengthen air rescue services in Austria for the long term.
You are currently viewing placeholder content from Vimeo. To access the actual content, click the button below. Please note that doing so will result in data being shared with third-party providers.
More InformationYou are currently viewing placeholder content from YouTube. To access the actual content, click the button below. Please note that doing so will result in data being shared with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will result in data being shared with third-party providers.
More InformationYou are currently viewing placeholder content from Google Maps. To access the actual content, click the button below. Please note that doing so will result in data being shared with third-party providers.
More InformationYou are currently viewing placeholder content from OpenStreetMap. To access the actual content, click the button below. Please note that doing so will result in data being shared with third-party providers.
More InformationYou are currently viewing placeholder content from Mapbox. To access the actual content, click the button below. Please note that doing so will result in data being shared with third-party providers.
More Information